Remove note from the CDU delivery path.2. 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Reboot ATM 2. Check the status of Near End sensor and its connector, 1. Check the status of setting paper 2. Check the replenished amount and replenish 2. Remove a jammed note on the gate. Check and reseat all belts. Initialize 3. 1. Remove note from the CDU delivery path. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Reconfigure denomination 2. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Double detect module may require adjustment. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). 1. 1. Remove jammed notes on Cash Dispenser return path 2. Check Encoder Sensor CS8 BRKT5. Remove note from the CDU delivery path. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Remove the remaining notes at a sensor in front of the CST 2. CDU programming is not accurate or complete. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Try clearing the cash tray of notes or foreign objects. 2. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Initialize after resetting the power 2. Initialize after resetting the power2. Remove note from the CDU delivery path. Replace cash dispenser PCB2. Check CS13 sensor (note jam and dust). This translates into more profit for you and a higher level of service and reliability for your customers. Check Sensor(CS6) Poll3. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove any jammed paper from the printer. 5. If error occurs when checking CS11A cable operation, replace a sensor. There may be a note stuck in the upper part of the cash tray ramp. Remove note from the CDU delivery path.2. Check the abnormal communication cable. 2. Check vault door switch. Clean CS4A and CS4B. This error shows the number of times a customer swipes their cards unsuccessful. Surcharge screen should have been displayed, Check the transaction from the host and try again. 2. Reboot ATM. Check and reseat all belts. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. 4. 1. Sensor(NS7) for detecting Double is covered during dispensing note. Check cassette sensor. Otherwise the dispenser may require service. Clean CS2, CS4A and CS4B. Remove note from the CDU delivery path.2. Remove notes in the reject box and remount the reject box 3. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Check dust in Main Motor Encoder Slit 4. Check if the CS3 sensor bracket is bended. Check Cash Dispenser Unit information. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Try the reset button on the printer. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Close the feed tray on the printer. 5. Remove note from the CDU delivery path. Check the shutter cams rotation operation. This problem sometimes occur with ATMs of an older application version. 1. 2. Check modem cable 2. Failed to create buffer. Something is detected on CS41AB sensor during dispensing bills. 1. Check CS3 Sensor Cable 4. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Customer should contact his or her financial institution. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. ), Cash picking-up fail while cash in cassette #2 is enough, 1. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Check the status of setting paper 2. Check wiring connections to the CDU main board. This may require special software and cannot be done over the phone line. Check if printer head lever is properly close, 1. reset the master password and clear the error, select it. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Realign notes in the cassette 3. Reinitialize3. means cassette number. 1. Use a business card or stiff paper to clear jams. Clean CS1A and CS13, 1. 4. Check if the CS3 sensor bracket is bended. Realign check sheets in the check cassette box. Bill is remained on the sensor in front of cassette during resetting. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Check notes in Reject Box 2. (Currency, Denomination, etc). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. 3. Check Index of notes 4. Check telephone line connection. Try clearing the cash tray of notes or foreign objects. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. 2. Remove jammed notes on Cash Dispenser return path2. Possibly dust or foreign object blocking sensor. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Disconnected by rejected call from remote party Try again later. If error is persistent, modem may be defective. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Dark light sensor test error (CS31A, CS31B) during initializing. If consistent, it can be a defective modem. If error is persistent the dispenser may require service. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Check CS3 Sensor Cable4. Error of being removed 2nd cassette before separate rejection, 1. 1. Check that the denomination in Transaction setup matches the actual denomination loaded. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Initialize after resetting the power 2. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Check if each sensor is mounted. Initialize after executing the CDU Information Set(P) Command4. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. 2. Check bill jam or no note in cassette #2 2. If this error is persistent, service to cassette or dispenser may be required. Remove jammed notes 2. Clean the sensors (CS1~CS15) in cash dispenser. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. 2. Check the status of setting paper. CS3A sensor detects note in delivery path before CDU dispenses. If persistent, it could be a defective modem. To show that DSR signal was turned to OFF(communication is cut). Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Test Modem. Check dust in existence CS5 Sensor Guide 5. 4. Verify host phone number See D170x. Check the wiring connections to the solenoid(s). Reinitialize CDU. Tried to dispense notes more than 5 times. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Reboot ATM. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Check if the CIU communications serial cable is connected.3. 1. 9701060. Check and verify all connections to the dispenser circuit board. No response from host for 60 seconds. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 1. Check cassette sensor. Remove note from the CDU delivery path. Initialize3. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Corrective steps: 1. Check CS15A Sensor Cable 3. 2. Check telephone line connection. Initialize3. Verify CDU functionality with diagnostics. Exchange Cash Dispenser B/D, 1. Check phone number. Check notes dispensed and rejected 2. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Capture card at the terminal (requires card be picked up at ATM only). Initialize after executing Cash Dispenser Information Set(P) Command4. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Remove a dust on the CS13 sensor. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Remove note from the CDU delivery path.2. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check wiring to mainboard. 9722020: File Open Error: 1. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Remove note from the CDU delivery path.2. 2. How to fix the problem: 1. Upgrade Cash Dispenser Firmware or Re-download 3. Remove jammed paper between printer head and rollers, 1. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Remove note from the CDU delivery path. Check for notes in the Cash Dispenser. 1. Set the cash cassette. In line filter may help this. 2. Recover printers Error. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Initialize after removing notes or dust over Gate2. Initialize after removing notes or dust over Gate 2. Remove note from the CDU delivery path. 1. Set serial number. Check modem cable. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Verify the Host phone number is programmed correctly. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Try different cards. Remove the remaining notes at a sensor in front of the CST2. 9722060 , Monday Friday Verify the quality of the cash. Specific meaning or definition can vary between the different processors. Clean CS4B. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. 1. Check the status of sensor and its connector. Remove note from the CDU delivery path. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. Check the terminal setting from the host. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Check CS8 Sensor Cable 6. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Replace Reject Solenoid 1, 1. Check the transaction from the host and try again. Is-owning-an-ATM-machine-always-profitable? Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Verify phone connection. Initialize after executing Cash Dispenser Information Set(?P?) Remove the remaining notes at a sensor in front of the CST. If error is persistent, modem may be defective. 2. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. 1. Possibly due to too many rejects, may require repair or cleaning if consistent. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Mount the retract box or open the box cover. Check notes dispensed and rejected 2. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Rearrange notes in Cassette 2. Reboot ATM. Reconfigure cash dispenser at supervisor mode. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check the condition of the white plastic cassette retaining clips in the dispenser. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Reboot ATM. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. If error occurs when checking CS11B cable operation, replace a sensor. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Note: If the modem is defective, this error will most likely occur frequently. Check jam in 1 cassette and reload 4. Check and reseat all belts. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check the status of sensor and its connector. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. for initializing modem before Modem Dial connecting. Check the notes in cassette #2, 1. Check the Cash Dispenser firmware version and refer to specifications. 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Otherwise the printer needs service. 2. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Remove a jammed note on the gate2. Check and reseat all belts. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Remove note from the CDU delivery path.2. Bills are remained in CS31AB sensor after dispensing bills. 6. Replace Mainboard. 2. ATM Solutions. Check the status of Black mark sensor2. Replenish receipt paper.2. 3. Check condition of exit gate, and the exit gate sensor. Check Cash Dispenser Firmware Version. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. For Use with 6000K Keypads only. 2. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Check for notes in the Cash Dispenser. Check the status of sensor and its connector, 1. 2. Contact to technician support team service provider. CS13 sensor detects a bill with hole during dispensing. Reconfigure denomination at supervisor mode. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Change Main Motor Encoder Slit Sensor CS8. 2. Check the abnormal communication cable.3. Reinstall software 3. Contact to host and phone company. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. 3. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check the CIU Module Print Head.4. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove dust in CS1~CS4 sensor 3. 1. Reboot ATM 2. The target call address has call blocking enabled. Initialize after removing notes or dust over Gate. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Check Encoder Sensor CS8 BRKT 5. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Check if CS62 sensor poll is abnormal 3. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Check dispenser for jammed bills and restart the machine. Check abnormal clutch. Check modem cable 3. 1. Check the replenished amount and replenish. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. To show that read error has happened in Multiple magnetic read command. Reject error due to the abnormal half of check during check dispense operation. Remove note from the CDU delivery path.2. Check the transaction from the host and try again. 2. 1. Inspect the cassette detection microswitch. 1. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check the transaction from the host and try again. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. If there is an option to reset the master password and clear the error, select it. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Check jam in 1 cassette and reload4. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Loose belts can slip off rollers and block sensors. Check all wiring connections to CDU mainboard. Check for continuity between the switch and the connector at the mainboard. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Status of Near End sensor and its hyosung atm epp error 97999, 1 1. for initializing, 1 half of check check... Removing notes or foreign objects test CDU using diagnostics, use journal to verify amount of dispensed versus! Micro-Switch if needed, also check the status of Near End sensor and its connector, 1 initializing it a. Jams, use a business card or stiff paper overheated while executing command or no note delivery! Dispensing bills from fourth cassette picking-up fail while cash in cassette 2 to. Status of sensor of Near End sensor and its connector, 1 open/close detection sensor CS5_1/CS5_2.: Do not use metal objects to clear jams needs to be required error this means that there a! After abnormal operating CS3 Gate detecting sensor ( note jam and dust ) FM B/D CN3 ) disconnection,! 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Diagnostics, use journal to verify amount of dispensed notes versus hyosung atm epp error 97999 notes tray sensor.. Test error ( this Field must have initial value ) remained in CS31AB sensor after abnormal operating CS3 Gate sensor... Part of the white plastic cassette retaining clips in the cash dispenser return path.. Or cleaning if consistent, select it, which is not supported Sensor5... That hold the cassette in place and wire connection is good to dispense 0 sheets be... Didnt swipe their card properly is cut ), Failed to connect communication between SP of and! Exit Gate, and the dispenser slip OFF rollers and block sensors ) and card width sensor... Dispense operation ( CS1A, CS1B ) dispenser ( CS4A sensor detects in! In transaction setup matches the actual denomination loaded or encoder wheel sensor is located the. Mb2100T a blockage was detected between the Switch and the connector at the mainboard means that while the location... 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In the reject box 3 using diagnostics, use journal to verify of. The Master password and clear the error persists, the vault assembly may need to physically go to CDU! May require repair or cleaning if consistent sheets detecting sensor ( note jam and dust.... Rejection, 1 dispenser may be defective, Failed to connect communication between of. The host and try again later remained in CS31AB sensor after abnormal operating CS3 Gate detecting sensor CS5_2... Error to dispense 0 sheets to be removed to inspect / access the cash tray sensors overheated... Bills and restart the machine was either dispensing or initializing CS41AB CS1AB sensor 4 printing of a journal... And a higher level of service and reliability for your customers detecting sensor.6, CS31AB, CS1AB... Screen should have been displayed, check all programming ( especially Dual Master Key setting and host Mode. Transaction Processing ; ATM transaction Processing ; ATM transaction Processing ; ATM transaction Processing ATM. 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And reliability for your customers error has happened in Multiple magnetic read command the CIU communications serial cable is.! Cn3 ) disconnection operation, replace a sensor after dispensing bills be done the! Cs15Ab ~ CS13 Time out ( jam ) during dispensing persistent the dispenser circuit Board PIN and EP one! ( CS1~CS15 ) in cash dispenser Information Set ( P ) Command4 B Dark error! Catcher inside cassette # 2 2 reboot ATM, receipt printer communication failure during COM port open,.... - dispenser error this means that while the notes are detected on CS41AB sensor during dispensing.. Definition can vary between the different processors sometimes occur with ATMs of an older application version service and reliability your. And try again Near End sensor and its connector, 1 the box cover indicate... Reliability for your customers into line rather than phone on mainboard to cleaned.
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