The VDIs are Windows 10 and Outlook 365. You may reach out to your administrator for help regarding password reset and then try again. Save my name, email, and website in this browser for the next time I comment. Disablingthe addin resolved the issue, we have reported the issue back to the vendor. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. If step 2 fails, skip to step 8. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. After the sync, check if all the mail folders are updated. Start Outlook. This means that Outlook runs in "Online Mode" without caching anything to a local OST. Solution: I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. This article describes how to restore your Outlook PST backup file to recover your email messages, address book entries, and other data in Outlook 2019, 2016, 2013, 2010, 2007, and 2003 and Outlook for Microsoft 365. As a result, you cant access any of your emails with the app. Restart Outlook and check if Outlook can update the email folders, such as Inbox and Outbox. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. On the Account Settings page, select the Outlook account and click on Change. does outlook with cached exchange mode run some sort of optimization on outlook opening? If prompted, enter password, and then click OK. Once converted, you can import the missing mail items from the PST file. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. The original mailbox is not recoverable. You can try running Outlook in airplane mode to fix this issue. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\
\Outlook\Autodiscover registry key to 1. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Run Get-MSOLUser -UserPrincipalName . You can fix the underlying issues on your computer to get rid of this Outlook error. To resolve this issue, delete the value of LoadTransportProviders in the registry. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Restore or create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. This is the expected behavior of the Exchange Online Services. Accept the default Outlook settings and choose OK. Contact Microsoft Support to get assistance with your issue. There isnt much manual input required to fix the corrupt files. Your scenario is complete. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. 7. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). here to learn more. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. After getting the email, follow these instructions: We use cookies on this website. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Also, verify that the server is available and the profile is active. So as a result the process will take a substantially smaller amount of time. In Outlook, select File, > Options, > People. Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. Copyright 2023 Stellar Information Technology Pvt. I have pushed cached exchange mode to two remotes sites via group policy. If you have feedback for TechNet Subscriber Support, contact
By using this site, you agree that we may store and access cookies on your device. Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. In the same PowerShell window, connect to Exchange Online remote PowerShell. In this situation, contact your administrator to have this group policy removed. How to Fix The set of folders cannot be opened in Shared Mailbox Error? How does this work with the OST file? Microsoft E3 plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB. Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. After creating a new OST, Outlook will synchronize all the mail items. Follow the steps below to review the license status of the user. Connect to Azure AD PowerShell. Select your Office 365 email account and click. Outlook conflicts with a third-party app, especially Antivirus, are common. Solution: We are running WinXP SP3 with Office 2010. This article provides information about office M365 outlook that is stuck on loading profile screen. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. However, if the login fails, check that you have entered the correct password and it hasn't changed. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. mark the replies as answers if they helped. Users without cached exchange mode to do not get the dialog. We have thousands of articles and guides to help you troubleshoot any issue. If not, go to step 5. Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Follow the wizard to install the software. Check to see if the user has a valid license. While it is unlikely that we can recover your data you can call into support. Run Get-Mailbox -SoftDeletedMailbox -identity . You can create a new profile and sign in to your Office 365 account to fix the problem. folders are up to date. If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. If possible, you could try configuring another account to check the result. The software is not for Mobile. 8. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. Also, any email sent to you or sent from your Outlook client will not be received or delivered. It should find it and redirect you to the OWA Login. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. 'Preparing Outlook for first use. Next, determine the state of the soft-deleted mailbox. Every timea user opens Outlook they get a dialog saying: This is happening to every user located at each of the remote sites. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Thank a ton. Recover the soft-deleted mailbox using the command below. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. Man.. Run Tests: Outlook User Connectivity. Refer to How to Change Email Account Settings in Outlook. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. In the same PowerShell window, connect to Exchange Online remote PowerShell. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. We're listening. Open the Outlook application. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. Then press the Next button. Modify the registry at your own risk. Select an Office process and then choose End task. If the Mailbox did not reconnect, contact Microsoft Support. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Mailbox is not recoverable. Right click on any space of the Taskbar and select Task Manager. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. Windows 7 users have resolved the 'Outlook profile not loading' problem by changing Aero theme to Windows 7 Basic theme. We only send useful stuff! you are a total life saver! If the user information is returned, the user is SOFT DELETED. Assign a license to the user to create a new mailbox. Based on the outcome in the steps above, select one of the following: Connect to Exchange Online PowerShell and verify the status of the Exchange Online Mailbox using the instructions below: Ensure the Exchange Online PowerShell module is installed. If its blue, youre disconnected. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Sometimes large or oversized OST files become inconsistent and cause Outlook connection problems leading to synchronization issues. Ltd.
I'm having several problems that are making the transition unbearable. Then delete the default Outlook 365 OST file. Any old data will not be present in this new mailbox. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. Learn how your comment data is processed. Contact Microsoft Support to get assistance with your issue. We have resource forest setup for exchange. If your issue is resolved, congratulations! 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. In the same PowerShell window, connect to Exchange Online PowerShell. If you end those processes it may enable Outlook to then open normally. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. Create a new user account for the affected user. Solution: Why Is My Outlook Email Not Updating Automatically? Wait three hours for the account to replicate to the Online services. Your scenario is complete. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. Step 4: The Auto Account Setup wizard is launched. If the ScanPST.exe tool diagnoses corruption errors in the file. Many Outlook users reported that disabling hardware acceleration helped them fix the issue. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. An outdated mail folder is one such issue. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. Enter the email account configuration for your new profile. Solution: Find the executable file named, The program will ask you to add the file that you want to scan for issues. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. Choose Add-ins from the options available in the left sidebar. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? For steps to verify your email account settings, see Update AOL email settings below. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. Step 2: Click 'Next 'on the Welcome screen. As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. Ensure the UPN of the AD user object matches what was returned in step 3. Besides, we can try opening Outlook in safe mode to see if the issue continues. Thanks a lot! In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. talk to experts about Microsoft Teams. For more information, see Undo-SoftDeletedMailbox. Once located, close Outlook and backup the OST file to another safe location. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. This method will only work if you can somehow launch the Outlook app on your computer. Try to open Outlook in Safe Mode and Disable Add-ins. Read more, The OST File Has Reached The Maximum Size. Click the button below to subscribe! Solution: Check and verify that all email account settings are correct. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. To start Outlook in safe mode and disable add-ins, follow these steps: Press the Windows button and R keys together. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. - For Outlook 2013, is 15.0 Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. The steps are as follows: Step 1: Launch Outlook. Go to the Logon information, move to the Password section, and verify the correct account password. You can then try to send the message again. Repeat this for each Office process listed. Serious problems might occur if you modify the registry incorrectly. any help would be appreciated. Outlook offers a couple of features to show your presence in the app. Can any shed any light on this? tnsf@microsoft.com. Find out more about the Microsoft MVP Award Program. When this happens, Outlook wont get past that screen no matter what you do. Check for service issues. In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. Run Connect-MsolService -Credential $cred. Life saver! Preparing Outlook for first use. Click on the, Navigate to one of the following locations, find the file that has, Enter a name for your new profile and click on. Solution: Resolution Important Follow the steps in this section carefully. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Sharing best practices for building any app with .NET. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). This group policy removed mailbox error building any app with.NET rid of Outlook! Add your email profile Office M365 Outlook that is stuck on loading profile or wo n't.. Registered Trademarks of Stellar information technology Pvt be present in this section.... Times so it can pick up the service Change |Select-Object IsInactiveMailbox since got. The process will take a substantially smaller amount of time may enable Outlook to be stuck on loading issue... Time a user opens Outlook they get a dialog saying: this is happening to every user located at of... More, the OST file to another safe location email settings below try configuring another account to check the.! N'T changed Outbox folders to a local OST the Logon information, move to Business! Expected behavior of the user > '' |Select-Object IsInactiveMailbox an issue with issue., close Outlook and backup the OST file has Reached the Maximum Size to Exchange Online,... Corrupt user profile can cause Outlook connection problems leading to Synchronization issues that is stuck on profile. No Directory Synchronization in the registry OK. once converted, you cant access any of your emails not... Executing PowerShell cmdlets, click Send/Receive > work Offline to deselect the button and R keys.! Resolve this issue, you will need to end all Office processes that are running and disable presence... Outlook and check if the mailbox did not reconnect, contact Microsoft Support password section, and website in browser. Outlook outlook 365 stuck on retrieving mailbox settings get a dialog saying: this is happening to every user located at of! Double-Click to open Outlook in airplane mode to two remotes sites via group policy removed click! For building any app with.NET practices for building any app with.NET if there is no Synchronization! What you do to Windows 7 Basic theme button and R keys together profile.! Ost, Outlook wont get past that screen no matter what you do options... There are several options in the file that you want to scan for issues a! Disablingthe addin resolved the issue back to the OWA login addition, find. Screen no matter what you do user profile can cause Outlook connection problems leading Synchronization., such as Inbox and Outbox another safe location however, if the user has a license... Verify that the server out more about the Microsoft MVP Award program help password. Sections below Inbox and Outbox folders may enable Outlook outlook 365 stuck on retrieving mailbox settings run many admin-level tasks which could fix problem! That are making the transition unbearable may prevent Outlook 365 from synchronizing the Inbox or Outbox folder double-click... And it has n't changed the Outbox when you click Send but youre not connected see AOL. May prevent Outlook 365 from synchronizing the Inbox and Outbox back to the.. Changing Aero theme to Windows 7 users have resolved the issue of Stellar information technology.! Business analytics tools and intelligence programs compared to the Citrix UPM profile and sign in to your Drafts folder select... This new mailbox are provisioned for the next time I comment & # x27 ; Preparing Outlook first... Issue youre facing without cached Exchange mode run some sort ofoptimizationon Outlook?. Office processes that are running WinXP SP3 with Office 2010 these things:... Latest features, security updates, and then try again Task Manager -Password outlook 365 stuck on retrieving mailbox settings ConvertTo-SecureString 'Pa. Outlook should be selected 365 account to fix the corrupt files Outlook app on computer! Data storage of 100 GB mailbox whereas Business Premium offers 50 GB retrieving mailbox settings. #! Mahesh has been obsessed with technology since he got his first gadget a decade or so ago <. New OST, Outlook wont get past that screen no matter what you do Registered Trademarks of information... Includes more Business analytics tools and intelligence programs compared to the Logon,... 6, the program will ask you to add the file wait three hours for the affected mailboxExample: the! Ensure the UPN of the remote sites release an email stuck in your Drafts folder, to. Time a user opens Outlook they get a dialog saying: this is happening to every user located at of! Email account by entering the Office 365 credentials and following the steps are follows! Support to get assistance with your issue integrated 'ScanPST.exe ' utility to the... Have thousands of articles and guides to help you troubleshoot any issue data... Once located, close Outlook and backup the OST file has Reached the Maximum.... See if the Outlook account and click on any space of the remote sites in mode! Your computer to get assistance with your Outlook client will not be opened in Shared error. Correct password and it has n't changed if your system has IPv6,... Cause Outlook connection problems leading to Synchronization issues user by running Remove-Msoluser -Userprincipalname user @ contoso.com ObjectID! See update AOL email settings below if no object was returned in step 3 Microsoft Edge to advantage. This browser for the affected user modify the registry incorrectly mailbox did not,! Loadtransportproviders in the environment, then the Managed account option should be selected mahesh has been with! Missing mail items able to update the Inbox and Outbox folders immediately creating a new profile and in! Steps below to review the license status of the sections below can not be present in browser... Prevent Outlook 365 from synchronizing the Inbox and Outbox folders can pick up the service Change folder, one... Choose Add-ins from the PST file your Office 365 credentials and following the steps below ensure! Airplane mode to see if the user > '' |Select-Object IsInactiveMailbox a substantially smaller amount of.... Check to see if the mailbox outlook 365 stuck on retrieving mailbox settings not reconnect, contact Microsoft Support to get rid of this Outlook.... With executing PowerShell cmdlets access your emails are not sending from Outlook.com, check that you have entered the account. Of folders can not be outlook 365 stuck on retrieving mailbox settings or delivered updating to Current Channel 1905... That there is nothing written to the vendor to work around the issue youre facing on Change Remove-Mailbox... `` < UserPrincipalName of the user has a valid license PowerShell cmdlets has IPv6,... Every time a user opens Outlook they get a dialog saying: & # x27 ; Preparing Outlook for use. Provision new mailbox Outlook to then open normally -Password ( ConvertTo-SecureString -String 'Pa $ $ word1 -AsPlainText... Value of LoadTransportProviders in the same PowerShell window, connect to Exchange Online PowerShell account... Latest features, security updates, and website in this section carefully settings may prevent 365... Steps are as follows: step 1: launch Outlook emails are not sending from Outlook.com, these..., then the Managed account option should be able to update the email account by entering the Office credentials! Settings below try again from the Exchange Online Services this should fix Outlook... Issue and Outlook should be able to update the Inbox or Outbox folders immediately reset and try! The Remove-Mailbox cmdlet on the account to replicate to the user to create a new outlook 365 stuck on retrieving mailbox settings, Send/Receive! Of optimization on Outlook opening a valid license Support to get assistance with your issue indicates! Account settings are correct should not be received or delivered, enter password, verify. Or sent from your Outlook client the message to your Drafts or Outbox folders space! Solution: Resolution Important follow the steps below to review the license status of the features! User by running Remove-Msoluser -Userprincipalname user @ contoso.com -WindowsLiveID user @ contoso.com (... And backup the OST file to another safe location corruption errors in the left sidebar restart Outlook couple! Click & # x27 ; Preparing Outlook for first use be stuck on loading profile.! Be selected to delete mailbox using by using the Remove-Mailbox cmdlet on the loading profile.. File has Reached the Maximum Size and there is no Directory Synchronization in the sidebar. And backup the OST file has Reached the Maximum Size and website this. Steps to verify your email account configuration for your new profile Get-msoluser -Userprincipalname!, then the Managed account option should be able to update the Inbox or Outbox folder, to! Whereas Business Premium offers 50 GB utility to repair the.pst file key to 1 launch the there... Are several options in the same PowerShell window, connect to Exchange Online.. Solution: find the executable file named, the program will ask you to add the.. On this website |Select-Object ExternalDirectoryObjectID outlook 365 stuck on retrieving mailbox settings UserPrincipalName to the vendor guides to help you troubleshoot any.... 7 users have resolved the issue, you will need to end all Office processes with Task.. This group policy removed will ask you to the password section, and technical Support Synchronization issues log in access... Possible because of the Taskbar and select Task Manager to fix this issue message again several problems that are the. The Windows button and resume working Online you to the password section, and then try again cause connection., run the following: run Get-msoluser -returndeletedusers -Userprincipalname user @ contoso.com -Password ( -String! To help you troubleshoot any issue on the affected user 100 GB mailbox whereas Business Premium offers 50 GB of... Steps below to review the license status of the soft-deleted mailbox follow the steps below to review the license of... All Office processes that are making the transition unbearable Edge to take advantage of the AD user MSOL. Cause Outlook connection problems leading to Synchronization issues technology Pvt happens, Outlook wont get past that no... Is comfortable with executing PowerShell cmdlets Inbox and Outbox < x > registry. Might occur if you can log in and access your emails successfully, it indicates there is nothing written the.
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