TERRIBLE. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. Rename to BadDay Experiences - con artists. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. I booked the service through Expedia. Contact page of BD doesnt work, more than 10 emails sent. . Canceled bus after confirmation without rectification. You can cancel this reservation up to 24 hours in advance for a full refund. They treat you like you are nobody. We scheduled a transportation for a flight out. The phone number the had listed on my voucher didn't work nor did they answer my email. Respectfully: On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Keep food and drinks in closed containers. A comfortable luxury bus. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. Time to fill this bad boy with great products like gadgets, electronics, housewares, gifts and other great offerings from Groupon Goods. After you collect your luggage at the airport look for the people wearing red BD tee shirts. There are videos and photos online of how bad this situation was. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. We have the most horrible experience this morning with BD experience. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Their guides are excellent - knowledgeable, friendly and professional. Trip cancellations must be made by 4 p.m. the day before a scheduled trip. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. By BD Experience. I don't see a way that can be done, can you please assist?? Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Muchas gracias por ponerse en contacto con nosotros. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We used Best Day Travel to pick us up from the airport. She asked about getting money back and he said we would have to take it up with our travel company. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You can cancel this reservation up to 24 hours in advance for a full refund. We booked our return trip before leaving for the hotel. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. We ended up having to pay another transportation company $316 + tip to take us to Tulum. We saw people arrive after us get picked up. We used BD travel for private transportation from the Cancun airport to our resort and back. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Ser un placer servirle. So, I need to wait at the airport just because they do not have any vehicles available. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. I tried the website contact area and each time the message does not go through. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. WestJet needs to find a different company to use. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Total scamArrived late at the Cancun Airport. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Very disappointed and terrible experience with this company. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. There are videos and photos online of how bad this situation was. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Then we took a jeep rental. Thanks! As asked we were at the lobby at 10am. We had a private car pick us up and bring us back to the airport. . This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Thanks! THEY LEFT US STANDING THERE WITH NO EXPLANATION. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Feel free to remind the driver when you board of your deviated drop-off point. Nobody mentioned to bring driver license or extra money for the rental. Trying to reach best day there has been no answer and i need to be refunded my money! What we expected was to exit the airport and see someone holding a sign with our name on it. Except for service animals, keep pets enclosed in small cages or cardboard boxes. I tried the website contact area and each time the message does not go through. Very easy to schedule and I'd use them again. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. That is in stormy, windy, cold weather. Never interfere with the drivers ability to drive safely. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. 15 tht of july , of course no reaction of this corrupt organisation ! They were prompt, courteous, and efficient. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. With 0 respect. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. Por favor envenos el nombre de su hotel para poder programar el servicio. I said know weve been waiting since 10:20 for our 10:30 pick up. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Please do not use them, they will ruin your trip!! They said we missed it. My trip was booked AND payed 2 times due to a failure of the system. We we're praying to make it in one piece. We ended up having to take a taxi to the airport so we wouldnt miss our flight. My trip was booked AND payed 2 times due to a failure of the system. This is the way to travel, no stress, cool, and dependable. We had booked a private transfer through West Jet Vacations. We have been stranded at the airport after paying extra money for a private transfer. You should contact your travel agent for pickup time. how to we confirm our pickup. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Shame on you Bd, what a bad organisation !!!! Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. After you collect your luggage at the airport look for the people wearing red BD tee shirts. See Viator voucher terms under "Viator Vouchers". By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours They claimed they could not offer an alternative because all the tours were full. I said know weve been waiting since 10:20 for our 10:30 pick up. Giving us an email to confirm this change. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Later it turned out not to be pertinent. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Horrible experience! He said he would be there in 5 minutes. Job specializations: Transportation. De cancun a playa del carmen, es raza pequea denteo de su maleta. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. Overall the process was smooth and no complaints. They're very helpful. A 0,5 km del Los Cuates de Cancun. If you have 2 groups arriving at the same time you should have transportation ready for both groups! He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. (Enter less keywords for more results. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. Flight changed to 6:50 on Thursday Jan 5. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. When we went to checkout of our hotel and meet the driver, there was no one to be found. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. On the way back, they sent us a private Suburban! We paid for everything up front. DO NOT book together. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Aircraft Refueler. Thank you very much for contacting us. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. The equipment was clean and up-to-date. What time will pick up be. I WOULD NOT RECOMMEND THIS COMPANY. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. The drivers both to and from the airport were very nice and friendly. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? They were excellent and gave us all the info we needed. Do you have an email to contact BD Experience Cancun? Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. I am not sure how it is still legal for this company to operate. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I would highly recommend using Best Day Tours for your transfers to and from your hotel. We have the most horrible experience this morning with BD experience. Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Shame on you BD travel experience for allowing this kind of scam. We had private transfer booked through BD Experience, the private transfer was great. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. We had great service from Raul of BD transport. To this day, I have not received any communication from "BAD Experience". I called them and was told we do not have any vehicles for late pick up???? They are worth it! We booked the tour to Cozumel at the best day counter in our hotel. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. From $24.00 USD. But the tour we took with them was misleading. " Excelente restaurante italiano " 22/08/2022. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. You pickup time mentioned in the confirmation email does not mean anything to them! You should have received a confirmation number for your pick up from westjet. This is not the way to sell something. Hola, puedo llevar conmigo a mi mascota? Keep in mind we did go down about 10 min early to ensure wed be on time. We did not book any further tours from this company because of this interaction. This vacation was a nightmare. Please do not use them, they will ruin your trip!! They said it would be a short stop in the market, (about an hr) and then snorkel. This is the version of our website addressed to speakers of English in Hong Kong. Would rate 0 if possible. 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