Customer Reviews are not used in the calculation of BBB Rating. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. 2023 Trustpilot, Inc. All rights reserved. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Click the "Add to Cart" button to proceed to checkout. BBB Business Profiles may not be reproduced for sales or promotional purposes. DO NOT ORDER HERE. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. Order # 1575676 COMPLETE The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Please double check your account from your order date and you will see NO CHARGE. Login to InterWorx-CP by navigating to the NodeWorx Login Page. Great customer service. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. * One or more of these files was not uploaded due to an invalid file type. I won't be in at my expected delivery time. "Beware! DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? Keep up the great job EbonyLine! Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. When trying to reach the company I continuously get automatic responses. Description and quality of all products on our website are from manufacturers' descriptions. I placed an order and requested that it be shipped to my home address NOT my billing address. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. For the best experience on our site, be sure to turn on Javascript in your browser. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Wait a few minutes then rinse. We thank you for sharing this positive feedback! Shipping is also super fast! They say my order was going to ship out in 24 hours. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Same Day will ship today if ordered by 4 pm ET. The shipping is excellent! Service 296. Customer satisfied. It is to prevent an overdraft without actual charges from the seller. And since 1969, The Wig Company has offered Veronica, Why was I charged for a canceled order? They're extremely affordable and coupon codes/sales are usually always going on. We understand online shopping can be difficult since you cannot see feel or try on items however This is how orders are around this time of year due to the holidays and high volume. Most definitely will be ordering from this site again. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I was told I needed to adjust my eyes, as the color shown is BLACK! Customer Support Team. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? notified of that by ******* therefore BBB will close this as of today. I really like this site. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. JavaScript seems to be disabled in your browser. This will be my LAST TIME ordering from this company!!! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. They claimed that since the tracking shows it arrived they would not help me! Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. We ship out over 80% of our orders within a 24 business hour time frame. This wig was every thing I expected and more. I would definitely recommend ebonyline. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. 2023 Color was sent is color 4 . Once again we do apologize for any misunderstanding. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. Click the "My Account" link at the top of the website. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. They did not even have the decency to discuss refund option. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Get exclusive deals, promos and giveaways! Customer Support Team. View the, Yes. Great selection and excellent customer service. Life isn't perfect, but your hair can be. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. We also ensure all reviews are published without moderation. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. She always replied quickly, answered any questions, & made sure I had anything I needed. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. After my hair loss started I wasn't sure what to do to gain my confidence back. Find items you like either by using menu buttons or searching. Sara, As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. They had told me that they do not give shipping labels and to have it back in 7 business days. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. I love changing my looks and style. Copyright 2000-present Ebonyline.com. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). I had told Ebonyline.com that I want to send it back for a full refund of $39.68. :). We look forward to hearing from you again! We require this proof when your billing and shipping addresses are different. For the best experience on our site, be sure to turn on Javascript in your browser. We appreciate your positive feedback! Thank you for shopping at Ebonyline.com. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . Would you like to add a photos or videos? Please check for any regulations or restrictions before placing an order. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. Order Shipments Excellent Prices and up to date selections, as well as on time shipping. View the, Yes. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. If that does not work, try https and port 2443. Thanks Hector! This will probably be my last time ordering from Ebonyline. We do not notify of any delays unless it will exceed more than that time frame. i still don't understand economy shipping, i hope you can explain it to me. You will be deceived. As of August 9, 2021, Ebonyline.com does offer free return policies. Nneka, 30 complaints closed in the last 12 months. Operator was nice and cancelled my order. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. Hector was really nice. All rights reserved. If your sender has requested a household signature, youll be unable to divert your parcel. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Great job, Ebonyline!! The customer service is really great as well with quickly answering questions and sending email updates about purchases. My order was shipped promptly via **************** and marked as delivered 12/2/22. Once again we do apologize for any misunderstanding. Enter this number in the box to get an update on your tracked postage. Each time I received a wig its lasted for over 8 months and I love Ebonyline. Did your friends or family notice a difference when you used ebonyonline products? usps or fedex tracking number? I placed an order on February 27th and still havent received my item. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! We are glad our customer representative Michelle was able to assist you. Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. Once again we do apologize for any misunderstanding. i find this very weird. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Brush the hair with a wig brush to remove all tangles and loosen dirt. I sent them an email and have yet to hear back from them. JavaScript seems to be disabled in your browser. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. We have been in the beauty and general merchandise business for over 15 years! Items Shipped Keep Track of Your Order. For the best experience on our site, be sure to turn on Javascript in your browser. Thank you. To find more information about reviews and trust on Sitejabber.com please visit. Moderate content, respond to reviews, and promote offers. Customer Support Team. Thank you for being our valued customer! Track your orders easily with us. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Online Labels, LLC We just need last 8 digits and name listed on the card and your photo id to verify. We are very sorry to hear this. It means everything to us! So mad I didnt check this website before I ordered. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. How many days do I have to cancel? Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. How do I create an account with Ebonyline? Tracking Number(s): 61290988116522405530 Hello, Honestly if I could give 0 stars I would! I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. May 6,2022 Melted Hairline lets you show off those edges! I noticed that the tracking stopped in Wilimington ** on 10/20/2022. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. Shipment #0011867 Print ShipmentTrack this shipment Dear Kelly, I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. The people stopped emailing me back and no one answers the phone. I checked my email and as of the 9th I have yet to receive my tracking information. We don't actually charge your account until we ship out the order. Thank you for giving us a shot. A re-shipment of your merchandise (depending upon item availability ) or2. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Thanks so much. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. This company is my go-to site if I can't find something I really want. Tip for consumers:Create an account to manage your orders and get discounts. Verification can help ensure real people write reviews about real companies. We do apologize for any inconvenience this may have caused. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. We researched this on Aug 9, 2021. Once again we do apologize for any misunderstanding. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. You use expensive skin creams, eat nutritious foods, and drink lots of water. Easy answered professionally. $106.99. You were also. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. But efficient. View the, Yes. not black!!! I hope this helps.". i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. Erika, I will never and I mean NEVER order from this website ever again. Diana, Freetress Equal Invisible L Part Wig CHASTY I had a customer representative follow up with me named Michelle who was extremely helpful as well. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Refer to shipping policy for exclusions. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Hello, The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. In fact, they don't ship it at all. I wanted to know about a specific wig and my questio. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. Vontella, It is almost a month later and I still have not received my order. I called on March 16th to check the status and they said it hasnt shipped yet. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. You are able to cancel an order as long as it has not shipped. Lacefront Perfect Hairline is your most natural-looking wig yet. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We look forward to have you here as a valued customer! Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". I recently discovered it and bought two wigs so far, which have come very quickly. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. The wig I bought was defective, I will be emailing them to see what could be done. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. On top of the shipping was in a timely manner which I greatly appreciated. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. What is an identity verification process? (Supported files: jpg, png, mpeg, ogg, mp4 & webm). You do not have JavaScript enabled in your web browser. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. It is same as stores asking your id for credit cad sometimes. The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. Hello, We use cookies for analytics, personalization, and ads. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. We strive to keep our shipping low and our prices lower. never have i ever done that before on any other website, Hi, People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Reorder Print Sale price. We hope to hear from you soon! We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Order #******* Once again we do apologize for any misunderstanding. By selecting "Track My Vehicle . you are provided. She answered my questions in a timely matter. Never again will I shop with these scammers. I for the most part have no issues with their wigs until just last week. Rinse & apply conditioner in a downward motion. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Im sticking to Wigtypes.com where my orders are always processed quick. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Customer Support Team. Shampoo 77 items. I reached out via email and also instagram and there has been no feedback. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. For the best experience on our site, be sure to turn on Javascript in your browser. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! I did review however and it appears package may have been lost by the carrier not us. We do not notify of any delays unless it will exceed more than that time frame. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. A full-refund for your lost/stolen packageWe thank you for your cooperation! https://www.ebonyline.com/shipping-policy/. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. best experience on our web site. Enter your 16 digit tracking number or 8 digit calling card number. Check the. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Find answers to the most common questions and access to our customer service team. I'm so excited to try my new wig! As of August 9, 2021, Ebonyline.com does offer international shipping policies. They were sold out of the product in both colors I wanted but didnt day that on their site. There is no compensation or shipping upgrades for delayed orders. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. We are needing the Order number to locate this order. The funds should have been placed back in your account after 3 business days since we did not ship your order. ******* It is so fabulous! BBB is here to help. I keep emailing and I keep getting excuses. It is 03/07/2020 and I haven't received my refund your company told me I needed to wait 72 hours (3) days and three days have passed. *******@gmail.com. Placed an order (order #*******) on 11/29/22 for a total of $71.36. There is a high possibility that one of the charges is a pending charge. Excellent customer service!! Our wigs come directly from name brands and they are not imitation. Modification & cancellation policies rating: 5.0 - 1 rating. Rinse & apply conditioner in a downward motion. A claim was filed and a refund was issued. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. Review by loyal customer Sara Beckwith. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Customer Support Team. Ebonyline. They need to be closed DOWN!!!!! It arrived quicker than I imagined. Amazing! Why do i have to send a picture of my id and card number? Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. Once again we do apologize for any misunderstanding. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. Same Day will ship today if ordered by 4 pm ET. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. We need your email address to verify that your review is genuine. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How long does it take for my order to be processed? Buyer Beware! I had put on for the 1st time ever yesterday on Monday, 12/12/2022. ABSOLUTELY ADORE this site. I just received the wig last week on Monday, 12/05/2022. They ignored my email and chaser. THANK YOU ELEVATE my bride will be beautiful. Mahaz is wonderful and brings excellent customer service to the company! Motown Tress Synthetic Box Braid Slayable & Spin. Remember the model is not you and might look different on you. Everyone's 100% correct with what they are stating about the shipping. The store will not work correctly in the case when cookies are disabled. My last order # ******* was exact! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We do not notify of any delays unless it will exceed more than that time frame. Ebonyline. Will definitely be purchasing again in the future! Amazing customer service. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. Anyone can write a Trustpilot review. I placed an order on March 2 and my event is this friday. They don't even deserve 1 star. Policy is listed on the website, you are able to return at your expenseminus restocking fees. I have no answer but I was wondering too! Please read the above "Why was I charged for a canceled order?" Packages with such numbers can be tracked right until delivery. I am sending the package back today at my expense. Thank you for your support! I just wish we could receive alerts when items are back in stock Hector! They immediately process your order and get it with a week. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. Thanks, you've successfully signed up for our newsletter!