The door gasket is essential for a good seal. ZLINE cast iron griddle (only available on 48 size) comes pre-seasoned. Unapproved out of pocket payments for service will not be reimbursed. But time and time again, both online and from people I talked to directly, I heard mostly great things. This is quite normal when the cooker is first heated as residual oil from production of parts will be burnt off quickly. If you would like, please email contact@zlinekitchen.com for the best assistance. Pour the batter into the pan(s) and spread with a spoon or flexible spatula. Do not use aerosol sprays in the vicinity of this appliance while it is hot. Thorough Cooking 2. Also, we noticed that the pan on the bottom of the stove laid directly on the burner and it eventually burned it out. Season with salt and pepper under and over the skin. Only the following under cabinet range hood series can be converted to rear-ducting: 520, 523, and 527. I thought about doing a black door but chickened out in the end. We can assure you that we stand behind the quality of our products and are always happy to help our customers with any issues they may encounter. Each of our product categories are designed with detail in mind. i have not figured out how to correct the oven issues which are the same as yours (I have the same dual fuel range). It is the responsibility of the dealer and the owner of the range to perform the appropriate gas conversion following the directions of the manufacturer. Remove hinge pins. We look forward to hearing from you. higher than the manifold pressure in order to check the regulator. At this time, we have passed your information along to a customer service representative who will be reaching out to you soon. Make sure there is proper electrical power to your oven. It just didnt make sense in this house (which is not our forever dream home) to spend over $10,000 on an oven and microwave. 1. The regulating knobs should be turned in anti-clockwise direction until the small flame symbol, vice-versa for the larger flame symbol. Cook top burner flame adjustments or related complaints. Baked is the mirror image of buzzed - it's when you've simply pushed yourself beyond your limits and you've smoked so much you're well past high or stoned. You can reduce the flame size by turning the knob in anti-clockwise direction. In retrospect, I shouldve gone with DuraSnowbecause I really hate keeping stainless free of spots! The PR person should not be just trying to answer us here that ended up with not solving the problems, but rather to bring the various matters to the attention of higher management people. First, check the inside of the remote blower box to ensure that the cord is not coiled up inside. Add steam and set a timer for 25 minutes. Activate the exhaust fan/range hood when possible. Or if you would like, send us a DM on Facebook or Instagram (@zlinekitchen) with your contact information and order number. They did not fix the problems. Previously we owned Miele appliances which unfortunately I can now say are far far superior to ZLine. Everything you need to install and use your ZLINE Range Hood will come in the box. A will change with size of range (24-60). Thank you for reaching out to us and we apologize for the inconvenience. Please ensure that the altitude of your home is conducive for the use of gas cooking products. The microwave fit perfectly in our 24 cabinet cutout and I really like how nice it looks built-in without the need for any trim kit. If the range hood is convertible, all that is needed for stainless steel models is a set of ZLINE Charcoal Filters. Zline has offered to send me a replacement, but I have to get someone to install it and retreive the old one. More so, they are great if you want additional features such as a built-in griddle or grill. Thank you for reaching out to us and we apologize for the inconvenience. The ranges must be used with the legs properly installed. This will include assessing the issue and assisting with ordering the needed parts. I've already had someone come out which was a chore to begin with, NO one wanted to come out to service it once they heard of the company name. Even procuring mine at a steep discount, I spent over $6,000 for it. While I didnt end up choosing it, I love the fun color options ZLINE offers for the door panels. @ZLINE Kitchen and Bath I sent an email a week ago and have not heard back. We would be more than happy to get you connected with a customer service representative. Watch the video below to view the installation process. We would love to help resolve any issues you're still experiencing. Disconnect the power before servicing the unit. During cleaning operation, never move the appliance from its original installation position. Thank you for reaching out to us and we are so sorry to hear about this negative experience. Be sure to avoid using abrasive cleaning solutions or tools, as well as leaving acid-based substances on the range's enamel. This can be accomplished by raising the unit using the adjustment spindles on the legs. The number is often located on your receipt or packing slip, if you are unable to locate it, please first contact the retailer for your order information. All ZLINE range models are made with stainless steel. You can either select a Dual Fuel Range or a Gas on Gas Range. Just contact our Customer Service Department using the contact form below and our team will be happy to send you any replacement parts that you may need (if covered under 3 year warranty). We look forward to hearing from you. Before using the oven for food preparation, clean thoroughly with a warm soap and water solution to remove film residues and any dust or debris from installation, then rinse and wipe dry. An agency-approved, properly-sized manual shut-off valve should be installed no higher than 3 above the floor and no less than 2 and no more than 8 from the right side (facing product). My Zline cooktop works fine. after each use will take care of most everyday clean ups. There is an "oven heating" light that never goes out while the oven is on but kinda useless. This was a huge splurge for us and I am completely disappointed. I like the kitchen reno. Corrections regarding normal adjustments or settings, or local gas supply issues resulting in low gas pressure or other issues. A properly grounded and horizontally-mounted electrical receptacle type NEMA 14- 50P should be installed no higher than 3 above the floor, no less than 2 and not more than 8 from the left side (facing product); refer to electrical connection section. This warranty applies only to the original purchaser of a range product installed for normal residential use. The maximum depth of wall cabinets above the range shall be 13. I have done all troubleshooting as requested, but my oven continues to bake at least 50 degrees cooler than the setting, and it still bakes unevenlywhatever I am baking is burned on the back and not browned on the front. Reinstall the four previous screws from step 2. By far, my favorite feature of this microwave is that it opens like an oven door instead of a swing door (like a fridge). ZLINE Rangetops are luxury rangetops at an affordable price. DO NOT bend or damage the flexible connector when moving the appliance. I, too am having problems with the gas oven (converted to propane) on my new Z-line 36 range. The temperature dial goes up by 50 degree increments which is a little unusual (its usually 25) but Ive found you can set it in between the temperature marks and it does a decent job of getting a more precise heat if needed. This warranty is non-transferable and will not be extended based on the date of installation. Large cuts of meat and firm vegetables have a roasting temperature of around 400F and up, while the baking temperature for recipes like breads, pies and casseroles is around 350F and lower. The expected wait time to heat our oven to 350 degrees is approximately15-20 minutes. ZLINE offers wall, island, insert, and under-cabinet mounts. Please provide the service person with this manual before work is started on the range. ZLINE offers high-quality alloy burners handcrafted that are imported directly from Italy. Home Zline ZLINE Dual Fuel Range User Manual. Warranty shall not apply and ZLINE Kitchen and Bath is not responsible for damage resulting from negligence, improper maintenance, misuse, abuse, alteration of or tampering with the appliance, accident, natural disaster, improper electric supply, flare-up fires, unauthorized service or repair, improper installation, or installation not in accordance with the instructions contained in the manual, or the local codes. The installation process depends on the fuel source. ZLINE charcoal filters should be replaced every 3-6 months, depending on your cooking habits. Mimicking classic stainless steel, ZLINE's exclusive DuraSnow appliances feature a finger-print resistant non-directional brushed finish. At the same time, they can make your kitchen look more upscale, which is just a perk of this safety feature. Whether you're looking for a step-by-step guide on fixing an appliance or the cost of installing a fence, we've here to help. Before beginning installation, please read these instructions completely and carefully. oven automatically determines the required cooking time for each food item by measuring the vapor that emits from the food when heating.". Reduce both temperature and time by less than 25 percent. Pressure build-up may cause container to burst and result in injury. Thank you for reaching out to us and we sincerely apologize for your experience. Highlights of the MWO24 ZLINE Convection Microwave: 1,000 watt cooking power - it's powerful and heats food really well and evenly. Dual Fuel Ranges are ideal if you are most concerned about the quality of cooking. There is a calibration option for the ovens on other brands of ranges, so Im hoping to find out whether or not I can calibrate the oven on my Z-line. Range hoods are incredibly important. Your product should ship from the nearest location, dependent on availability. It has two dual wok burners, a grill burner, a rapid burner, a semi-rapid burner, and an auxiliary burner. Igniter barely sparking, no flame ignition. Its manufactured to be against a wall and there are open screw holes in the back to anchor it to the wall. Florida is one of the most unique states in the country because of the weather, sights, and bodies of water. Uninstall the kick plate by unscrewing the four screws in the kick plate. Do not store or use gasoline or any other flammable substances in the vicinity of this or any other appliance. Depending on the pie, the filling could later seep into those holes. Zline electric range Does not have a clock and oven timer. In case of doubt, ask installer for advice. For quicker service, please provide your order number. DO NOT use an open flame when checking for leaks. As for ease of use, wall ovens are typically placed at a comfortable height to reach while standing. Every ZLINE dishwasher is ENERGY STAR compliant, meaning it contains advanced technology that reduces both energy and water consumption by over 30% each load. We are looking forward to hearing from you. I had a serious issue with the heating element catching fire and burned out on thanksgiving last week! Close the door firmly to latch within 4 seconds, The broiling pan is placed very close to the heat. Doing so blocks air flow through the oven and may cause carbon monoxide poisoning. If you would rather message us on Facebook or Instagram, feel free to do so (@zlinekitchen). DO NOT heat unopened food containers. Thank you for your comment and we apologize for the inconvenience. Please fill out the contact form at the bottom of the page, as our Customer Service Department is happy to assist with any range hood troubleshooting or replacement part inquiries. The ZLINE Ranges are upscale and wont break the budget. This appliance has been designed for non-professional, domestic use only. I love to bake and thought this was going to be a super oven. To request service for your ZLINE range, please contact us through our Warranty Claim form. Lower the temperature by 25F. A highaltitude pressure regulator must be sourced by the customer. The whole high bake then turn to low bake to actually bake is ridiculous. ZLINE KITCHEN & BATH. The range burners are very difficult to clean. Designed in Lake Tahoe, USA,the ZLINE 30 Professional Single Wall Oven with Self Clean and True Convectionin Black Stainless Steel (AWS-30-BS) provides a professional culinary experience by pairing unmatched performance with timeless style. Rinse clean with water and dry with a soft cloth. 1. 1.6 cu ft capacity - you won't have any issues fitting whatever you need to inside this micro! We flipped the pan around, which looked weird, but it solved the burning issue in the oven. Since kitchen ranges include an oven and cooktop, they come with a number of features. To light up the burner, keep pushing the knob and turn it anti-clockwise to maximum, and hold it for 3 to 5 seconds. The pressure regulator supplied with the appliance is a convertible type pressure regulator for use with Natural Gas at a nominal outlet pressure of 4 w.c. or LP gas at a nominal outlet pressure of 11 w.c. and it is pre-assembled from the factory to operate with one of these gas pressure as indicated in the labels affixed on the appliance, package, and instruction booklet. You'll find a little bit of everything here, have fun exploring! We are happy to hear that we were able to resolve the issues you were experiencing. INSTALLATION ADJACENT TO KITCHEN CABINETS, SURFACE BURNER OPERATION ELECTRIC IGNITION, OVEN FUNCTION SELECTORS RA/RAB/RAS MODELS. There were a lot of decisions that got made in the few months after closing but none more important to me than the kitchen! On the other hand, broiling is a direct heat cooking method that uses high temperatures to cook food. On the oven door is a triple layer of glass. There are recalls for cars, but how could problematic appliances be hanging around like this in the market? Our products are assembled in ZLINE owned facilities in China, with parts sourced from the US, Italy and Germany. Dual fuel ranges are stoves that feature an oven that uses an electrical connection and a stovetop that uses a gas connection, whereas gas-on-gas has a gas connection for both the oven and stovetop. Gas vs. Electric Wall Oven: What Are The Major Differences. Installation will depend on the mounting type of your ZLINE Sink.